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Applications Support Officer

Job No: CB17108
Location: Sydney

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways.


Applications Support Officer

Job No. CB17108

$74,426.01 - $85,589.91 per annum + super

Permanent full time – 35 hours per week, 9-day fortnight, mobile phone


We have an exciting opportunity for an experienced IT professional to provide technical support to Council’s staff and the IS team across Council’s business systems, enterprise applications and software.


About the Role:

  • To provide quality customer service and high-level support to Council staff, Councillors and customers for Information Systems’ enterprise software suites and general business applications.


  • To ensure effective provisioning, installation / configuration, operation, and maintenance of Information Systems’ enterprise software suites largely focusing on the TechnologyOne product suite.


  • To participate in technical research and development, supporting the Manager, Information Systems, to enable continuing innovation within the Council’s IS systems and business software.


  • To provide high-level support to the Helpdesk for escalated incidents and problems.


  • Provision of on-call and out-of-hours support according to the Information Systems team roster.


About you:

  • Tertiary qualifications in an IT related field and/or significant experience in a similar role within a multi-vendor organisation supporting IT standard operating environments.


  • Previous working experience in support, administration and maintenance of business systems and software in particular TechnologyOne products.


  • Highly developed skills and knowledge in designing, implementing and supporting database technologies, in particular Microsoft SQL Server.


  • Good understanding of general server and network software and standards including working knowledge of backup and recovery technologies.


  • Well-developed diagnostic and trouble shooting skills.


  • Highly developed communication and interpersonal skills, both written and verbal.


  • Current ‘C class’ Drivers licence.


Closing Date: Tuesday, 24 October 2017 at 11:30pm


For further information on this position please contact Peter Beck, Manager In formation Systems on 9911 6570.


Click here to view Position Description.


The City of Canada Bay Council is an Equal Employment Opportunity Employer and is committed to a safe workplace.

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