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Customer Service Officer

Job No: CB17894
Location: Sydney

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways.


City of Canada Bay Council’s values underpin how we operate. 

We act with integrity; We empower our people; We are respectful; We work together; We innovate.

  • Job No. CB17894
  • $25 - $29 per hour + Super + Weekend allowance
  • Permanent Part Time – x3 Positions Available

Concord Oval Recreation Centre (CORC) is a brand new, state of the art community focused recreation centre located in Sydney’s thriving inner west. The centre comprises a four court Stadium which caters for indoor soccer, netball, badminton and basketball, as well as a leading Health Club comprising of three group fitness studios, cardio, and weights areas. This role will also have shifts rostered at Five Dock Leisure Centre (FDLC), which comprises of a competition standard Gymnastics Hall, a two court Stadium which caters for indoor soccer, netball, badminton, basketball and pickleball. 

The Customer Service Team acts as the face of Concord Oval Recreation Centre & Five Dock Leisure Centre, meeting and greeting all members and patrons, whilst providing support to the four core business units within the two centres – being stadium, health club, children’s programs and gymnastics. Reporting directly to the Customer Services and Sales Team Leader, you will assist with the membership sales, gymnastics enrolments, court hire bookings, equipment setup and other administrative tasks whilst answering incoming phone calls, emails and general enquiries.  

 As a Customer Services Officer you will be energetic and passionate, providing up to date information on activities across both centres including the promotion of various services within the centres, and guiding customers around the facilities available to them. You will also be responsible for processing customer payments and transactions in line with our cash handling policy. 

The hours that these role’s will be required to work are as follows: 

Position 1: 14.5 hours per week

  • Monday 12.45pm – 5.30pm (CORC)
  • Friday 3.30pm -8.15pm (FDLC)
  • Sunday 6.45am – 11.45am (CORC)

Position 2: 14.5 hours per week

  • Wednesday 3.30pm – 8.15pm (FDLC)
  • Thursday 5.30pm -10.15pm (CORC)
  • Saturday 7.45am – 12.45pm (FDLC)

 Position 3: 14.5 hours per week

  • Monday 3.30pm – 8.15pm (FDLC)
  • Tuesday 5.30pm -10.15pm (CORC)
  • Sunday 8.45am – 1.45pm (FDLC)

 There will also regularly be additional shifts depending on staffing needs and special events across both centres.

 All training shifts will be taking place at Five Dock Leisure Centre prior to the opening of Concord Oval Recreation Centre, which is scheduled for late 2022.

 In addition to a bubbly, outgoing personality, you will have the following essential skills and experience:

  • Demonstrated experience in a customer service environment including accurate cash handling
  • Experience working in a team environment
  • Outstanding customer service and communication skills with the ability to promote the service to patrons and members of the community.
  • A valid NSW Working with Children Check.
  • A current Provide First Aid certificate (HLTAID011)

Click here for the position description.

Closing Date: Sunday, 27 November 2022 at 11:30pm 

For further information on this position please contact Darby Mehan, Customer Service & Sales Team Leader FDLC on 9911 6397 

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. 

This position is identified as a Child-Related position under the Commission for Children and Young People Act 1998, and the City of Canada Bay is required to conduct Working with Children Checks on the preferred applicants. Prohibited Persons are not eligible to apply.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.

The successful applicant for this role will be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication form. It is the responsibility of the applicant to ensure they are able to meet all requirements in line with Councils COVID Safe Workplace Policy & Procedure, WHS requirements and prevailing NSW Public Health Orders.

“Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks”

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