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ICT Service Desk Analyst

Job No: CB18113
Location: Sydney

Location: Drummoyne, Sydney and various. 

Job Number: CB18113

  • $71,736.33 – $82,496.78 per annum plus super
  • Participation in Council's 9-day fortnight scheme 
  • Full-Time - 35 hours per week 

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

About the role

The City of Canada Bay has an opportunity for an experienced ICT Service Desk Analyst to join our dynamic team. In this crucial role, you will be responsible for supporting Council's ICT systems through first-line technical support, effective problem solving and exemplifying best practice customer service.

Specifically, your duties will include:

  • Provide first-line technical support and quality customer service to Council staff, Councillors and customers for desktops, laptops, mobile devices, servers, networks, printers, AV equipment, applications and general technology.
  • Attend to the ICT Service Desk applications and systems including call handling and incident/request/problem management.
  • Under the guidance of the ICT Security and Operations Manager, undertake higher technical duties and projects as required.

If you are someone who thrives in a changing environment and are committed to excellence in service delivery across multiple sites, then this is the role for you! This exciting opportunity includes working in the vibrant locations of Drummoyne, Five Dock and local libraries within the municipality to meet the dynamic needs of our services. Occasionally, your role will include working evening shifts to support Council Meetings and critical upgrade events as part of our operational schedule.  

About you

To be successful you will need:

  • Tertiary qualifications in IT combined or demonstrated experience working within a corporate, Service Desk environment.
  • A customer service driven attitude and approach to resolving IT issues.
  • Exceptional problem-solving skills to be able to identify issues and develop solutions.
  • Well-developed communication skills to communicate technical information to a non-technical audience.
  • Willingness to learn, grow and develop your technical skills.
  • Maintain a current and valid Australian Driver’s License.

Knowledge and experience with the following would be highly regarded but not essential: 

  • Supporting and troubleshooting MS Windows devices. 
  • Mobile device management
  • Printer support and troubleshooting.
  • Microsoft 365 (AD, Office, Teams, Intune).
  • MS SCCM for SOE and application package deployment.
  • Audio Visual equipment support and troubleshooting.

What’s on offer

The City of Canada Bay also offers excellent employee benefits which include: 

  • Rostered Days Off (participation in a 9-day fortnight scheme).
  • A range of flexible work arrangements including hybrid work from home arrangements.
  • 18 weeks paid parental leave.
  • A supportive, energetic, and passionate team.
  • Significant leave benefits (9-day fortnight, 15 days sick/personal leave, 2 days health and wellbeing leave per year, access to Long Service leave after 5 years).
  • Continuous training, support, and leadership development.
  • Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Skin Cancer Checks).
  • And much, much more!


Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description here, alternatively for a confidential discussion please contact Jim Athan (02) 02 9911 6570 or email

Please click the below link to learn more about working at City of Canada Bay Council. 

You can access it via this link:

How to apply
Candidates MUST apply online by clicking 'begin' below. Applications close 11:30pm, Wednesday 3rd April 2024 and will not be accepted through any other medium.

If you have any accessibility requirements, please feel free to contact April McCarthy on 02 9121 0076 or email to discuss.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. 

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, women, and other diversity groups. 

The successful applicant for this role will be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication form. It is the responsibility of the applicant to ensure they are able to meet all requirements in line with Councils COVID Safe Workplace Policy & Procedure (once adopted), WHS requirements and prevailing NSW Public Health Orders. 

 “Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks”. 

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