Customer Service Officer - Casual

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways.

City of Canada Bay Council’s values underpin how we operate. 

We act with integrity; We empower our people; We are respectful; We work together; We innovate

$33 per hour + super + weekend penalties

Concord Oval Recreation Centre (CORC) is a brand new, state of the art community focused recreation centre located in Sydney’s thriving inner west. The centre comprises a four court Stadium which caters for indoor soccer, netball, pickleball, badminton and basketball, a leading Health Club comprising of two group fitness studios, cardio, and weights areas, as well as a Creche facility that provides a convenient solution for those who would like to utilise the facilities. This role will also have shifts rostered at Five Dock Leisure Centre (FDLC), which comprises of a competition standard Gymnastics Hall, a two court Stadium which caters for indoor soccer, netball, badminton, basketball, volleyball & light volleyball.

The Customer Services Team acts as the face of Five Dock Leisure Centre & Concord Oval Recreation Centre, meeting and greeting all members and patrons, whilst providing support to the four core business units within the Centres – being gymnastics, stadium, creche and health club. Reporting directly to the Customer Services and Sales Team Leader, you will assist with the membership sales, casual court hire bookings, equipment setup and other administrative tasks whilst answering incoming phone calls, emails and general enquiries.   

As a Customer Services Officer you will be energetic and passionate, providing up to date information on Centre activities including the promotion of various services within the Centre, and guiding customers around the facilities available to them. You will also be responsible for processing customer payments and transactions in line with the Centre’s cash handling policy.

Casuals are provided with as much notice as possible for available shifts however, last minute notice may be required to cover unforeseen staff leave. 

In addition to a bubbly, outgoing personality, you will have the following essential skills and experience:

·         Demonstrated experience in a customer service environment including accurate cash handling

·         Experience working in a team environment

·         Outstanding customer service and communication skills with the ability to promote the service to members.

·         A valid Working with Children Check & First Aid Certificate

The schedule will vary based on business requirements, across the following span of hours:

Concord Oval Recreation Centre

·         Monday to Friday 5:30am - 10:00pm

·         Saturday & Sunday 7:00am - 6:00pm

·         Public Holidays 7:00am - 6:00pm

Five Dock Leisure Centre

·         Monday, Wednesday & Friday 9:00am - 8:00pm

·         Tuesday & Thursday 9:00am – 10:00pm

·         Saturday 8:00am-6:00pm

·         Sunday 9:00am-1:30pm

·         Public Holidays CLOSED

Click here for the position description.

This is an ongoing job ad, successful applicants will be contacted directly to inform them of the next stages of the recruitment process.

 For further information on this position please contact Karen McDonald Acting Customer Service and Sales Team Leader, FDLC & CORC on 02 9911 6594.

 The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. 

 This position is identified as a Child-Related position under the Commission for Children and Young People Act 1998, and the City of Canada Bay is required to conduct Working with Children Checks on the preferred applicants. Prohibited Persons are not eligible to apply.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. 

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities and other diversity groups. 

The successful applicant for this role is recommended to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication form. It is the responsibility of the applicant to ensure they are able to meet all requirements in line with Councils COVID Safe Workplace Policy & Procedure (once adopted), WHS requirements and prevailing NSW Public Health Orders. 

“Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks”.