Customer Experience Officer - Casual

• Starting salary of $35 per hour + super + weekend penalties (25% Saturdays and 50% Sundays)
• Locations Concord Oval Recreation Centre, Five Dock Leisure Centre, and Rhodes Recreation Centre (tentative opening October 2025)

The City of Canada Bay is a vibrant and diverse community, nestled along the picturesque bays of Sydney Harbour. Known for its welcoming atmosphere, parklands, cycleways, and walkways, the area offers a fantastic working environment and lifestyle.

At the City of Canada Bay, our values guide how we work:

We act with integrity | We empower our people | We are respectful | We work together | We innovate

We are currently seeking energetic and customer-focused Casual Customer Service Officers to join our team across our state-of-the-art leisure facilities – Concord Oval Recreation Centre (CORC), Five Dock Leisure Centre (FDLC), and our brand-new Rhodes Recreation Centre (RRC), due to open in October 2025.

About the Centres

Concord Oval Recreation Centre (CORC) features:

• Four indoor sport courts catering for, futsal, netball, pickleball, badminton, and basketball
• A modern  Gym with two group fitness studios, cardio and weights areas
• A Creche for families using the Centre

Five Dock Leisure Centre (FDLC) offers:

• A competition-standard Gymnastics Hall
• Two indoor sport courts also catering for volleyball

Rhodes Recreation Centre (RRC), due to open in October 2025 offers:

• Two indoor sport courts catering for futsal, netball, pickleball, badminton and basketball with spectator mezzanine
• Fully equipped gym and group fitness studios
• Dedicated gymnastics centre
• Multipurpose rooms and community lounge with cafe

The Role

As a Customer Experience Officer, you will be the welcoming face of our Centres – greeting members and guests, supporting core services (gymnastics, sport courts, gym, creche), and delivering exceptional service at all touchpoints.

Key responsibilities include:

• Handling customer enquiries via phone, email, and in person
• Processing memberships, bookings, payments, and transactions
• Promoting programs and services, and guiding patrons through the facility
• Supporting operations with admin tasks and occasional equipment setup
• Being available for both pre-scheduled and short notice shifts

About You

You are positive, professional, and thrive in a customer-facing environment. You’re a great communicator who enjoys working as part of a team and promoting community health and wellbeing.

You’ll have:

• Previous experience in customer service with strong cash handling accuracy
• Team-oriented attitude with excellent communication skills
• Confidence in promoting services and resolving enquiries
• A current Working with Children Check (or willing to obtain)
• Current First Aid certificate (or willing to obtain)

Availability

Shifts vary based on operational needs and may include early mornings, evenings, weekends, and public holidays across the following hours:

Concord Oval Recreation Centre

• Mon–Fri: 5:30am–10:00pm
• Sat–Sun & Public Holidays: 7:00am–6:00pm

Five Dock Leisure Centre

• Mon, Wed, Fri: 9:00am–8:00pm
• Tue, Thu: 9:00am–10:00pm
• Sat: 8:00am–6:00pm | Sun: 9:00am–1:30pm
• Closed Public Holidays

Rhodes Recreation Centre will follow similar operating hours, with shifts commencing in October.

Ready to join a team that values community, collaboration, and innovation

Apply now to be part of the exciting launch of Rhodes Recreation Centre and support our thriving leisure facilities!

Click here for the position description.

This is an ongoing job ad, successful applicants will be contacted directly to inform them of the next stages of the recruitment process.

 For further information on this position please contact Karen McDonald or Ritchie Woodburne Acting Customer Service Team Leader, FDLC & CORC on 02 9911 6594.

 The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. 

 This position is identified as a Child-Related position under the Commission for Children and Young People Act 1998, and the City of Canada Bay is required to conduct Working with Children Checks on the preferred applicants. Prohibited Persons are not eligible to apply.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace. 

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities and other diversity groups. 

The successful applicant for this role is recommended to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication form. It is the responsibility of the applicant to ensure they are able to meet all requirements in line with Councils COVID Safe Workplace Policy & Procedure (once adopted), WHS requirements and prevailing NSW Public Health Orders. 

“Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks”.