Customer Experience Officer

• Multiple part-time and casual roles available
• Be the first point of contact at our vibrant recreation centres, including the brand-new Rhodes Recreation Centre
• Join a welcoming and community-focused team making a real impact

The City of Canada Bay is a vibrant and diverse city in the heart of Sydney’s inner west. Surrounded by river foreshores, parklands, and walkways, we are only 6 kilometres from the Sydney CBD.

At City of Canada Bay, our values guide how we work:
We act with integrity • We empower our people • We are respectful • We work together • We innovate

About the role

We’re looking for friendly and motivated Customer Experience Officers to join our growing team across a range of recreation facilities — including the newly opened Rhodes Recreation Centre. Whether you’re looking for full-time, part-time, or casual work, we have a variety of opportunities available to suit your lifestyle.

You’ll be the welcoming face of our centres, helping patrons feel informed, supported, and excited to return.

In this role, you will:

• Welcome all visitors, respond to enquiries, and manage phone and email communications
• Assist with health club memberships, gymnastics enrolments, and stadium bookings
• Conduct tours and promote centre programs and services
• Set up and maintain stadium equipment and keep all front desk and shared areas clean and presentable
• Provide concierge-style service at Rhodes Recreation Centre and support community room operations
• Assist with administrative and cash handling duties in line with Council policies
• Work collaboratively with team members to deliver a seamless and customer-focused experience

About you

You’re someone who enjoys helping others, has strong communication skills, and thrives in a fast-paced team environment. Whether you’ve worked in a leisure centre, retail, hospitality, or customer service before — your positive attitude and dedication to service is what matters most. We are offering an attractive salary of $56,618.75 to $65,092.27 per year plus super. Casual starting salary is $35.67 per hour. 

You will ideally bring:

• Previous customer service or front desk experience (e.g. in a leisure, call centre, or hospitality setting)
• Excellent communication and interpersonal skills
• Problem-solving abilities and a strong team mindset
• Familiarity with CRM systems and confidence using technology
• A current Class C driver’s licence
• A Working with Children Check (or willingness to obtain one)

What’s on offer

We are offering an attractive total remuneration package based on $56,618.75 to $65,092.27 plus superannuation and access to Council's comprehensive employee benefits. Casual hourly rate starts at $35.67 per hour. 

The City of Canada Bay also offers:

• A supportive, community-focused workplace culture
• Flexible work arrangements where applicable
• Ongoing training, leadership development and career progression
• Health and wellbeing programs, including Fitness Passport and flu vaccinations

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description, or for a confidential discussion please contact Kristy McDonald Acting Operations Coordinator on kristy.mcdonald@fdlc.com.au or 02 9911 6321.

Learn more about working at City of Canada Bay Council:
Watch the video

How to apply

Candidates MUST apply online by completing the form below. Applications close: 29 October 2025.

If you have any accessibility requirements, please contact Grace Aberin on 02 9121 0238 or email grace.aberin@canadabay.nsw.gov.au to discuss.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and is committed to a safe workplace.
We are an Equal Employment Opportunity Employer committed to maintaining and supporting a diverse, respectful, and inclusive workplace. We welcome applications from all community groups and ages including Aboriginal and Torres Strait Islander people, LGBTIQA+ individuals, people with disabilities, and culturally diverse backgrounds.

Formal offers of employment are subject to standard pre-employment checks including medical and other background checks.